University of Illinois 1St Team Sofa
At Xtreme Sports we make returns as easy as possible. Our mission is to provide you with the best products and the best service. We understand that sometimes, customers change their minds about products that they order or simply do not need them anymore. We also know that customers are cautious about Return Policies since they are often tricky and misleading. Our goal is to make the return or exchange process trustworthy and as simple as 1-2-3.
If for any reason you are not completely satisfied with your purchase, you may return the item(s) within 30 days of Purchase of your order. All Returns must go thru us for approval before it can be returned to the Manufacturer. The following rules apply:
- 1. Products must be in original packaging and in a new and resalable condition.
- 2. Any product that was used is non-returnable.
- 3. Shipping Fees are non-refundable.
- 4. All returns must be made via our Return Procedure with a valid RMA form.
- 5. Order cancellations can only be requested prior to shipment.
- 6. Customized items are not returnable.
- 7. A 15% Restocking Fee may apply.
Please note: If the return of an item was caused by an error on our part, shipping fees do not apply
To return a product you must first request a Return Merchandise Authorization (RMA). The RMA form will include an exact return address and detailed instructions on how to return a product. You may request an RMA using the following methods:
Please let us know which particular item(s) you would like to return and the reason. You will receive an email with an RMA form attached. Please allow 24 to 72 hours for processing since in many instances, we have to wait for a manufacturer's response.
There are 2 ways you can go about exchanging a product:
Option 1 (Slower) – Use the standard return procedure to request an RMA for the part you need exchanged. In your request please specify the exact item(s) you would like to exchange to. Upon receipt of your returned product we will process an exchange and ship the new part. If there is difference in price, you will be either refunded or charged the difference.
Option 2 (Faster) – Order the new item(s) online or over the phone so it can be shipped to you right away. Then request an RMA using a standard Return Procedure for the item(s) you would like to return. Upon return of the item(s) a refund will be issued promptly.
DEFECTIVE, DAMAGED, OR INCORRECT ITEMS
We all know that accidents happen sometimes. If your item(s) arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. Please do not attempt to use the item(s)! We will send you a replacement item(s) and provide you with a prepaid return label to return the defective item(s). If you the customer ordered the wrong size or items and want to return you will be responsible for the Return Label. Item(s) must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier. When a replacement item(s) is requested to be shipped prior to the return of original merchandise, we must temporarily authorize your credit card until the original merchandise is returned.
When you request a cancellation of an order or item(s), Please note that it takes time for a manufacturer to cancel an order. This process may involve voiding orders in computer systems, removing items from backorder logs, having operations personnel pull items from production schedules and sometimes stopping orders at the shipping dock. Also note that sometimes products ship more quickly than expected, so we recommend that you do not purchase alternative products until receiving final confirmation of your cancellation.
REFUNDS & CREDITS
After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order (Credit Card, PayPal or Check). The refund amount will be composed of the original purchase price minus shipping charges. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.
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